Right of withdrawal

Right of withdrawal

As a consumer, you can withdraw from a contract concluded in the online shop within 14 days without giving a reason. The period starts on the day you, or a person you have named (other than the carrier), take possession of the goods. If you ordered several items in one order and they arrive separately, the period starts when you receive the last item.

How to withdraw

1. Within 14 days, send us a clear statement that you are withdrawing from the contract: by email to info@bam-music.com or by post to LM TRADE d.o.o., Trnoveljska cesta 2F, 3000 Celje. You can use the form below, but it is not required. We confirm receipt of your statement by email.
2. Return the goods to us no later than 30 days after your withdrawal statement. Send them to the address above or bring them to the BAM Celje shop.

You meet the deadline if you send your statement before the 14 days have passed.

Refund

• We refund all payments received, including the cost of standard delivery, no later than 14 days after we receive your withdrawal statement.
• We may withhold the refund until we receive the goods or you send us proof that you have sent them.
• We refund the money using the same method you used to pay, unless we expressly agree otherwise. If you paid cash on delivery, send us your bank account number (IBAN).
• If you chose a more expensive delivery method than the cheapest standard one, we do not refund the difference.
• You pay the direct cost of returning the goods.

Condition of returned goods

You may inspect and try the goods as you would in a shop. You are liable for any loss in value of the goods caused by handling beyond what is needed to establish their nature, characteristics and functioning (for example playing on stage, damage, signs of use, missing parts). We recommend returning the goods with all accessories and manuals, in the original packaging, with a copy of the invoice.

Exceptions

There is no right of withdrawal for:

• sealed audio and video recordings and computer software, if the seal has been opened;
• sealed goods that cannot be returned for health protection or hygiene reasons, if the seal has been opened (for example mouthpieces, reeds for wind instruments, harmonicas, in-ear headphones);
• goods made to your specifications or personalised for you;
• digital content not supplied on a physical medium, if you expressly agreed to the start of performance and gave up your right of withdrawal.

Exchange

Instead of a refund, you can exchange the goods for another product. Arrange this with us at info@bam-music.com.

Model withdrawal form